Inside Sales Associate

Inside Sales Associate – Andes Roofing

Company: Andes Roofing
Reports To: Residential Sales Manager
Schedule: Full Time
Compensation: Base Salary + Bonus

Position Summary

Are you a natural communicator who loves helping people make confident decisions? We are
looking for an Inside Sales Associate (ISA) to be the welcoming voice of our company and a
key player on our sales team.

In this role, you will talk directly with homeowners who have reached out to us for help, guide
them through the early stages of their home improvement projects, schedule visits for our field
estimators, and follow up on pending proposals.

No roofing or construction experience? No problem. If you have great phone energy,
genuine curiosity, and a sharp eye for details, we will teach you every single thing you need to
know about roofing systems, materials, and our software.

Key Responsibilities

1. First Impressions & Scheduling

● Answer inbound calls, texts, and web inquiries from homeowners looking for roof
replacements, repairs, or guidance.
● Ask friendly, purposeful questions to understand their needs and schedule appointments
on the calendars of our Outside Sales Representatives

2. Guided Design & Product Consultation
● Help homeowners navigate options for shingles, colors, and styles over the phone
● Demystify the process for customers so they feel informed, comfortable, and excited
about their project.

3. Follow-Up & Contract Support
● Stay in touch with homeowners who have received an estimate but haven’t made a final
decision yet, answering remaining questions and addressing hesitation.
● Walk approved customers through our electronic agreement process step-by-step over
the phone so they feel confident signing.

4. Project Quality Check
● Review signed proposals and paperwork before passing them to our production team to
ensure all selected colors, upgrades, and measurements match up.
● Help maintain accurate customer notes and project files in our system so our crews hit
the ground running without surprises.

What We’re Looking For

● A Natural People Person: We are looking for someone who will bring warmth, patience,
and clear communication to every phone conversation.

● Organized & Detail-Oriented: The ideal candidate will notice when something doesn’t
look right in the paperwork and takes pride in clean handoffs.

● Comfortable with Basic Tech: The position requires someone who can comfortably
navigate dual monitors, web applications, email, and digital calendars.

● Dependable & Accountable: We are looking for someone whose default is consistency.
The candidate should have a proven track record of reliable attendance, follow-through
on daily tasks, and owning their workflow from morning check-in to end-of-day handoffs.

● Coachability: The ideal candidate will be eager to learn our industry and receptive to
feedback and skill development.

● Background: Prior experience in customer service, call centers, retail sales, hospitality,
or front-office administration is a huge plus—though enthusiasm and reliability matter most.

What We Provide

● Base Compensation: $20-$25/hr, based on experience

● Performance Incentives: Clear spiffs tied directly to the projects you help close.

● Full Training: We will walk you through our roofing systems, our software, and our
customer communication scripts.

● Supportive Team Environment: A collaborative sales culture where you work
alongside both field reps and operations.

● Skill & Professional Growth: Ongoing opportunities to master consultative sales
techniques, client coordination, and construction business fundamentals.

● Direct Business Impact: A critical seat at the table where your daily work directly drives
company revenue, customer satisfaction, and team success.