Company Overview:
Andes Roofing is the top-rated roofing company in Southern Indiana and Louisville, dedicated to delivering the highest quality roof replacements, repairs, and gutter installations. We prioritize an exceptional customer experience, ensuring our customers receive the most professional and seamless service from start to finish. At Andes Roofing, we believe that each role plays a vital part in upholding our commitment to excellence, and we’re looking for a Data Administrator who shares that vision.
Job Summary:
The Sales Support will be essential in bridging the gap between sales and production, ensuring a smooth workflow and error-free job processing. This position will play a key role in maintaining accurate records, supporting the sales team, and upholding the Andes Roofing commitment to exceptional customer service.
Primary Responsibilities:
- File Management: Review all job files to ensure accuracy and completeness, identifying and resolving any errors before jobs proceed to production.
- Sales Coordination: Work closely with the sales team to ensure all necessary notes and customer details are recorded, enabling a flawless customer experience throughout the project lifecycle.
- Deposit Collection: Oversee the collection of deposits prior to job scheduling to ensure readiness for production.
- Customer Information Collection: Act as a backup for collecting essential customer information over the phone when required, maintaining a courteous and professional demeanor.
- Workflow Optimization: Identify opportunities to improve data flow, job tracking, and customer record accuracy, supporting continuous improvement within the sales-to-production transition.
Qualifications/Experience:
- Experience in data administration, project coordination, or customer service, preferably in a similar industry.
- Detail-oriented with excellent organizational skills, ensuring thorough file reviews and data accuracy.
- Tech-savvy and proficient with standard office software and project management tools.
- Strong communication skills, able to work effectively with sales, production, and customers.
- A proactive self-starter who is solution-focused and thrives in a fast-paced environment.
- Positive and professional attitude, committed to delivering exceptional customer service.
Pay Range: $18-$20/hour
Note: This job description is intended to provide an overview of the responsibilities and requirements associated with the role. It is not exhaustive, and the role may involve additional duties as necessary.
